Triptales Pvt. Ltd. (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.herbyug.com and use our mobile application Herbyug, available on Google Play Store.
If you do not agree with the terms of this privacy policy, please do not access the website or mobile app.
1. Information We Collect
We may collect information about you in a variety of ways, including:
a. Personal Data
When you register on the app, place an order, contact us, or otherwise interact with our services, we may collect:
- • Full name
- • Email address
- • Phone number
- • Shipping address
- • Billing address
- • Transaction details
b. Device & Usage Data
We may automatically collect information such as:
- • Device model, OS, and browser type
- • IP address
- • App usage data (such as session duration and clickstream data)
- • Crash logs and diagnostics
c. Location Data
If you grant permission, we may collect and process your device’s location to enhance delivery or service customization.
2. How We Use Your Information
We use your information for purposes such as:
- • Processing orders and managing accounts
- • Communicating with you (offers, updates, support)
- • Improving user experience
- • Analyzing trends and performance
- • Complying with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:
- • Authorized partners to help fulfill orders and provide services
- • Legal authorities to comply with court orders or legal process
- • Third-party services (e.g., payment gateways, analytics providers), under strict confidentiality agreements
4. Data Security
We use industry-standard administrative, technical, and physical safeguards to protect your information. However, no system can be completely secure; therefore, we cannot guarantee absolute security.
5. Your Rights & Choices
You may:
- • Access or correct your personal data
- • Request deletion of your account/data
- • Opt-out of marketing emails via the unsubscribe link
To exercise any rights, email us at: [email protected]
6. Data Retention
We retain your data only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect data from them. If we learn we have, we will delete it immediately.
8. Third-Party Links
Our app and website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies.
9. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page, and we’ll notify users through the app or website where appropriate.
10. Contact Us